For several years, I used to be a trustworthy vendor on Cardmarket, amongst Europe’s most popular platforms for investing cards. I preserved an excellent popularity — about 400 beneficial testimonials, zero disputes, and regular, Expert assistance. But a person unjustified dispute, dealt with by Cardmarket workers customers Silvia Parravano and Christian Tobehn, modified everything. on this page, I'll share my particular practical experience, describe the structural flaws in Cardmarket's dispute process, and issue a stark warning to other sellers.

A thoroughly clean report created around a long time

A Proven vendor With 100% good Feedback

Before the incident, I used to be exactly the type of seller each and every Market values. I stated trading cards accurately, explained conditions transparently, and shipped promptly. I never obtained an individual criticism — only praise.

the value of have faith in on Cardmarket

name is anything for sellers on Cardmarket. 1 slip-up — even one that isn’t your fault — can harm a long time of hard work. That’s what would make my story so alarming for Some others running to the platform.

The Dispute That Shattered My Standing

consumer Ordered the Wrong Card, Then Blamed Me

The difficulty started out any time a purchaser requested a card outlined specifically by name, set, and affliction. Upon receiving it, they falsely claimed I had sent the “wrong Model” — In spite of apparent listing proof exhibiting I hadn’t.

Proof dismissed by assist

I submitted screenshots from the listing, card version, and problem to verify my accuracy. But Cardmarket assist, specially Silvia Parravano, dismissed the specifics. in place of reviewing the listing or requesting clarification, she instantly sided with the buyer.

Silvia Parravano’s Mishandling in the Dispute

No truthful Investigation

Silvia’s selection was unilateral. She didn’t acknowledge my proof or ask for any counterevidence from the client. She simply just blocked my account. No Listening to. No 2nd feeling. No attractiveness.

No Warning, No interaction

What produced this even worse was the suddenness of the action. I had been locked from my account right away. My appeals — asking for an assessment or escalation — ended up satisfied with click here automated responses or silence. Silvia Parravano exercised total authority with no accountability.

Christian Tobehn’s job: Reinforcing the Bias?

Reinforcing the exact same sample

In comply with-ups, my scenario was also observed by Christian Tobehn, A different member of Cardmarket's assistance group. sad to say, rather than examining the information objectively, he doubled down on Silvia’s judgment. all over again, no explanation, no transparency, just automatic deflections and a long-lasting ban.

A sample of vendor Disregard

Are genuine Sellers staying Silenced?

right after this knowledge, I began studying online message boards and community threads. I immediately identified I wasn’t on your own. Dozens of extensive-time sellers reported identical ordeals — quite a few involving Silvia Parravano.

a standard concept? customers usually earn, regardless if wrong — and sellers are left voiceless.

How This Hurts your complete Marketplace

though platforms should guard consumers, ignoring evidence from truthful sellers results in a damaged ecosystem. When belief is one-sided, undesirable actors take advantage, knowing they’ll be shielded by biased aid agents.

The Problem: No Oversight, No attraction

not enough Transparency in Cardmarket’s System

quite possibly the most alarming situation will be the absence of an appeals procedure. after staff like Silvia or Christian make a decision, it’s closing. There’s no next assessment, no accountability, and no way to restore access to your account — Regardless of how powerful your evidence is.

Risk of Abuse and Blackmail

In my circumstance, I was indirectly coerced into refunding a Untrue declare — or lose my account solely. That’s not dispute resolution — that’s blackmail beneath the guise of customer service.

monetary and psychological penalties

enterprise Loss right away

I invested years in making my vendor profile. all of that work was wiped out quickly, as well as opportunity potential income. My seller dashboard, purchase heritage, and loyal client foundation — all gone.

psychological Toll on a trustworthy Seller

This wasn’t just a company strike. it absolutely was demoralizing. to become taken care of like a fraud right after yrs of integrity was emotionally devastating. I adopted just about every rule, and however got punished.

What Cardmarket need to Do to Regain rely on

Platform Reforms Are Urgently wanted

If Cardmarket really wants to keep top quality sellers and forestall upcoming abuse, it should:

• ✅ Introduce a transparent attractiveness method for blocked accounts

• ✅ Require disputes to generally be reviewed by at least two independent support agents

• ✅ practice staff like Silvia Parravano and Christian Tobehn in impartial investigation

• ✅ guard sellers who post apparent, factual proof

• ✅ set up accountability metrics for workers selections

devoid of these modifications, honest sellers will keep on being collateral harm inside of a procedure that blindly favors prospective buyers.

last ideas: Be cautious, keep Documented

when you are presently promoting on Cardmarket, don’t think your best record will secure you. you might be often 1 customer criticism — even a false a person — away from being silenced.

safeguard by yourself by:

• Taking screenshots of each listing

• Archiving communication with potential buyers

• Backing up your account data frequently

• making ready for disputes — Even when you do very little Mistaken

summary: 

My encounter with Silvia Parravano and Christian Tobehn need to function a significant warning to anyone making use of Cardmarket. I considered while in the System. I performed by The foundations. And that i nevertheless obtained eliminated without the need of cause.

If Cardmarket continues to disregard vendor rights, much more reliable vendors will wander absent. And when that transpires, the platform won’t just get rid of sellers — it’ll get rid of its believability.

Has anything similar happened for you? Share your practical experience and assist raise awareness. Sellers ought to have better.